donatekapray.com

Privacy Policy

DonateKapray respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.

DonateKapray is a clothing donation initiative based in Lahore, Pakistan. Our purpose is to make clothing donation simple, structured, respectful, and dignified.

  1. Information We Collect

We may collect personal information when you use our website, submit a donation request, request clothing support, contact us, or participate in a collection drive.

The information we may collect includes:

Full name
Phone number
WhatsApp number
Email address, if provided
City
Area
Pickup address, if you request home pickup
Preferred pickup date and time
Type of clothes you want to donate
Approximate quantity of donation items
Uploaded pictures of donation items
Support request details
Clothing size or clothing needs
Purpose of support request, such as school, work, interview, winter support, or daily use
Messages or notes you send to us

We only ask for information that is needed to review, confirm, collect, sort, and distribute donations respectfully.

  1. Why We Collect This Information

We collect your information to:

Review donation requests
Confirm donation details on WhatsApp or phone
Schedule pickups or guide you for drop-off
Verify that donated items are clean, wearable, and suitable for respectful use
Manage donation records
Sort and prepare clothes for distribution
Respond to support requests
Connect clothing support with people who need it
Organize partner collection drives
Share updates about DonateKapray when relevant
Improve our process, service quality, and community impact

We do not collect personal information for unnecessary reasons.

  1. Uploaded Pictures

When you submit a donation request, we may ask you to upload clear pictures of the clothes, shoes, bags, uniforms, or other donation items.

These pictures help our team review the donation before confirming pickup or drop-off.

Uploaded pictures are used only for donation review, sorting preparation, and internal record keeping.

Please do not upload pictures that include private documents, identity cards, personal addresses, or faces unless necessary.

  1. How We Use Your Information

Your information may be used by DonateKapray team members to:

Contact you on WhatsApp or phone
Confirm your donation request
Assign pickup or drop-off instructions
Verify pickup details
Maintain donation records
Manage support requests privately
Prepare monthly impact summaries
Improve our donation and distribution process

We do not sell your personal information.

We do not publicly share your phone number, address, support request, or private details.

  1. WhatsApp and Phone Communication

DonateKapray may contact you through WhatsApp, phone call, or SMS for:

Donation confirmation
Pickup scheduling
Pickup ID sharing
Drop-off instructions
Support request follow-up
Partner drive coordination
Thank-you messages
Important updates related to your request

By submitting a form on our website, you agree that our team may contact you regarding your request.

  1. Pickup and Address Information

If you request a pickup, we may collect your address and area details.

This information is used only to:

Confirm your location
Schedule pickup
Guide our pickup team
Maintain internal donation records

For safety and privacy, our pickup process follows a verification system. You may receive a pickup ID, pickup time, team member name, and official contact number before collection.

Our pickup team does not collect cash at your doorstep.

  1. Support Request Privacy

If you request clothing support for yourself or someone else, we handle your information with care and respect.

We may ask for basic details such as name, contact number, area, clothing need, size, and purpose of support.

This information is used only to understand the need and provide suitable clothing support where possible.

We do not publicly share the personal details of people receiving support.

We do not use poverty, hardship, or personal stories for marketing without permission.

Your privacy and dignity come first.

  1. Real Stories and Impact Content

DonateKapray may share general impact updates, such as:

Number of clothes donated
Number of people supported
Number of outfits distributed
School uniforms shared
Winter items delivered
Families reached

We may also share photos or stories to show the impact of donations.

However, we follow a dignity-first policy:

We do not show people in a disrespectful way.
We do not share private information.
We do not use helplessness as marketing.
We do not publish identifiable photos without permission.
We focus on impact, respect, and dignity.

  1. Who Can Access Your Information

Your information may be accessed only by authorized DonateKapray team members who need it for operations.

This may include:

Donation coordinator
Pickup coordinator
Sorting team
Support request coordinator
Admin or operations team
Authorized partner coordinator, only when needed

We do not allow unnecessary access to personal information.

  1. Sharing Information With Partners

In some cases, DonateKapray may work with schools, offices, mosques, community centers, NGOs, or partner organizations for collection drives or distribution.

We may share limited information with trusted partners only when needed to manage donation collection or support delivery.

We do not share unnecessary personal details.

We do not sell or rent your information to any third party.

  1. Data Storage

Your information may be stored in secure tools used by DonateKapray, such as:

Website forms
Email inbox
Google Sheets
Google Drive
WhatsApp Business
Internal records
Donation management tools

We take reasonable steps to keep your information safe and organized.

  1. How Long We Keep Your Information

We keep donation and support request records only for as long as needed for:

Donation tracking
Pickup confirmation
Sorting and distribution records
Impact reporting
Safety and verification
Operational improvement

When information is no longer needed, we may delete, archive, or anonymize it.

  1. Cookies and Website Data

Our website may use basic cookies or tracking tools to improve website performance, understand visitor activity, and keep the site secure.

Cookies may help us understand:

Which pages visitors view
How users interact with the website
Which forms are being used
How we can improve the website experience

You can disable cookies through your browser settings.

  1. Website Security

We take reasonable steps to protect our website and user information from unauthorized access, misuse, loss, or damage.

However, no website or online system is completely secure. We encourage users to avoid sharing unnecessary sensitive information through forms or messages.

  1. Your Rights

You may contact us if you want to:

Ask what information we have about you
Correct your personal information
Request deletion of your information
Withdraw a request
Ask questions about privacy
Request that your story or image not be used

We will try to respond to privacy requests as soon as possible.

  1. Children’s Privacy

DonateKapray may receive requests related to children’s clothing, school uniforms, or family support.

If a child’s information is submitted, it should be provided by a parent, guardian, school representative, or responsible adult.

We do not knowingly collect unnecessary personal information from children.

  1. Donation Quality and Safety

To protect the dignity of people receiving support, DonateKapray may review donation details and uploaded pictures before confirming pickup.

We may decline donations that include:

Torn clothes
Unwashed clothes
Heavily stained items
Damaged shoes
Undergarments
Items not suitable for respectful use

This helps us maintain a clean, safe, and dignified donation process.

  1. No Cash Collection at Doorstep

DonateKapray does not collect cash at your doorstep through pickup team members.

If financial support options are added in the future, they will be shared only through official DonateKapray channels.

Please do not give cash to anyone claiming to collect money on behalf of DonateKapray unless it is clearly verified through our official contact number.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time as DonateKapray grows, improves its process, adds new forms, or works with new partners.

Any changes will be updated on this page with a new “Last updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us.

DonateKapray
WhatsApp: 0322 3333034
Email: hamidsaeed10915@gmail.com
Location: Lahore, Pakistan

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Give Clothes. Give Dignity.